Our lab is passionate about the time it takes our clients to seat the restorations we fabricate, so we compile the metrics to ward off any negative seating patterns. Every day, our team shares and signs off on the completed feedback cards and attention is paid to any sign of trouble. We allow several weeks of signed feedback cards to stack up and then I compile them by Dr.’s name and the tech’s visit one another on any negative trend. We handle necessary lab related corrections in house and communicate with clients if we spot trouble with incoming impressions, models, information etc. Some offices don’t want to fill out the cards and tell me they will let us know if there are problems. We wont push back on that, however we would like the opportunity to act on our own as early as possible to make necessary corrections.
For more than twenty years we have been checking the Internet looking for other laboratories that publish their crown seat metrics. We have never found a lab that collects or publishes that number, but I know the collective awareness created would be very helpful to all. Technical intimacy is addictive and we feel like we work for the best dentists in the country!
We have updated our feedback card to reflect the chronological order of seating a crown. As you can see, the contacts have to be first because you cannot judge the occlusion until you finish the contacts and so forth. Please notice that Shade now has two categories. Value and Chroma; Value is first because it is the reference to the light or dark of the crown or tooth and the most important information in shade communication. You must squint your eyes to pick a value shade. Chroma is next and represents only the color that the eye picks up with eyes wide open.
The rest of the new feedback card is self explanatory except for (the time it takes to seat the case). Here are the Crown Seat Time rules!
a) Time clock starts when provisional is removed.
b) Prep or preps are thoroughly cleaned and restoration is ready for try in.
c) Clock stops when restoration is ready for cement or bonding.
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